Individual Bookings and Cancellation Policies

 

Payment Policy

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We kindly request that all accounts be settled through our booking system before the service or in full on the day of service via credit card. All Medicare and insurance rebates will be applied. No refunds will be provided.

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Cancellation Policy

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We require 24-hour notice for appointment cancellations. Failure to do so will result in the full charge of your consultation. The same applies if you miss your appointment. This policy applies to all clients, regardless of any payment arrangements. Consideration will be given to waive the fee under exceptional circumstances.

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Late Attendance Policy

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If you will be late for your appointment, please inform our receptionist or your dietitian. Arriving 10-15 minutes past your appointment time will result in forfeiting your appointment and incurring a full cancellation fee.

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Failure to Attend Policy

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Failure to attend an appointment will result in the full charge of your consultation. This impacts the care of other clients who could benefit from that time and respects the dietitian’s schedule.

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Rescheduling Policy

Appointments rescheduled two or more times consecutively without 24-hour notice will be treated as cancellations, incurring a full charge of the consultation fee. A new appointment will not be rescheduled until the fee is paid.

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Refund Policy

No refunds will be provided for a change of mind without sufficient notice to cancel the appointment. This policy also applies to pre-paid online bookings. Strictly no refunds apply for a change of mind for any program or consultation.